Terms and Conditions

We are a small family operated business dedicated to making sure that all your expectations of your stay at Rose Cottage are fully met.

We have provided information about everything that we offer on our website so that you can make an informed decision about staying with us. Please feel free to contact us should you have additional questions before making a reservation.

These terms and conditions are designed to make it quite clear, when you do book accommodation with us, the responsibilities we both have. We provide a wonderful level of accommodation in a rural village environment and we want you to fully understand the nature of your commitment particularly concerning cancellations.

So…do please read the following material carefully and be sure of your travel or holiday needs prior to making your deposit.
 

Deposits
Accommodation can be reserved by paying a deposit or by payment in full.  In either case the booking is confirmed as soon as the payment is recorded or your cheque is banked and debited to your account.

The minimum deposit is 30% of your total accommodation costs.  This deposit is normally non- refundable. Depending on the circumstances of your cancellation request, however, the deposit may, at our sole discretion, be transferred to another time or refunded in part or in full.


Payment
Payments may be made by Electronic Funds Transfer (EFT) into our account, by cheque or money order.  Please note that a booking cannot be confirmed until the funds are deposited to our account through EFT or your cheque is cleared.

Bank details for EFT are as follows:-

Bank:
Wespac Bank
Account name: R A Wynter
BSB:
732-826
Account number: 53-7131

Cheque can be posted to:-

“Rose Cottage”
8 Cartwright Street
RYDAL. NSW. 2790
Payable to R A Wynter

 

 

 

 

 

 

 

 

 

 

 

 

Your final payment may be made at any time and in any event no later than the day of your arrival.

Payment for “extras”, breakages or “third party” expenditure by us on your behalf during your stay is expected to be made by cash prior to departure.
 

Refunds
If a cancellation is received more than one month prior to the commencement of your stay we will refund all monies paid.

If a cancellation is received within one month of your arrival, there will be no refund unless we are able to re-let the accommodation, in which case an administration fee of $40 will be retained by us.

If you cancel by default-without notice- all monies paid by you will be retained by us.

If , without prior notice, you spend less time with us than you booked, either because you arrive after the scheduled date of your stay or you leave early, the full cost of the entire stay is payable.

Check-In & Check Out
Check-in time is normally 2p.m. though an earlier time may be arranged depending on the level of bookings at the time. Similarly check-out time is 11 a.m. with a later time possible by agreement.  A half day rate is available by negotiation if you choose to stay beyond noon and the room is not required that evening.

Smoking
Rose Cottage is “NON SMOKING”.  Smoking is however permitted on the grounds.  We do ask that all butts are picked up and disposed of responsibly.

Minimum Booking Periods
At weekend we require a minimum booking of two nights.  At key holiday periods during the year a minimum  booking period applies.  Please ask about these rates.

 

Accidental Damage and Breakage
We understand that accidental breakages {glassware, crockery } do happen. Damage to furnishings and fittings may well be something else and we reserve the right to charge guests with the costs of replacement, repair or otherwise bringing furnishings and fittings back to the high standard we have set.  Indeed it is a condition of occupancy at Rose Cottage, that guests both report any breakages and/or damage to furnishings and fittings on departure and that they “make good” those items that would leave the cottage at a lesser standard than when they arrived.



Bed Linen and other items
The cottage comes fully equipped.  Bed linen, electric blanket and bathroom linen are all provided.  Should you need to bring a Cot, then you will also need to bring linen for the cot.

Plates for breakfast and other meals are provided. Wine glasses and opener.  There is a fridge available for wine. A Picnic Basket, contents and picnic rug are also available for you to use.

Pets
Pets are allowed when there has been a prior arrangement made.

If you are accompanied by your pet at the cottage, it is essential that you bring your own pet bedding and eating bowl as this is the best way to ensure that your pet is stress free during their stay with us.  Please feel free to use the garden to exercise your pet.  Please be aware of the garden beds and please remove any droppings that may occur inside the house fences.

Payment of Deposit secures booking and acknowledges that you have read, understood and therefore accept the Terms & Conditions at Rose Cottage. Tariffs are subject to change without notice.

Many thanks.